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Frequently Asked Questions
Once your order is shipped, we will provide you with a link. You can use that link to get real-time updates on the status and location of your shipment.
We offer Free Shipping for orders 99 AUD and above. For orders below 99 AUD, we offer flat shipping rate of 70 AUD.
Yes, customer satisfaction is important to us. If you are not satisfied with your purchase, please refer to our returns and refunds policy for instructions on how to request a refund. The policy will outline the timeframe and any conditions that may apply.
We accept a variety of payment methods to provide convenience and flexibility to our customers. As we utilize Shopify Payments, our payment processing is seamlessly integrated with the Shopify platform.
This allows us to accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we may offer alternative payment options such as Apple Pay, Google Pay and Meta Pay depending on their availability through Shopify Payments.
We also offer Shop Pay Installments, which allows you to split your purchase into smaller, more manageable payments over time.
Yes, it is absolutely safe to shop on our website. We prioritize the security of our customers' information by implementing SSL encryption to protect data transmission. Additionally, we want to assure you that we do not store or have access to your credit/debit card number or CSV (Card Security Code). Your payment details are securely processed by our trusted payment service provider (Shopify).
If you have a different question, please visit our detailed FAQ page. It contains comprehensive information on various topics and addresses common inquiries.